Planettrekker exceeded our expectations with their exceptional expertise and customer service. Mari demonstrated extensive knowledge of Alaskan cruises, providing us with several well-curated options that perfectly suited our family's needs. Their detailed trip descriptions allowed us to visualize and plan our vacation effectively, while their guidance helped us select the ideal 10-day land/cruise itinerary that balanced our desire for a comprehensive experience with a reasonable budget.
Communication with Planettrekker was seamless and responsive. Mari was consistently available via email or text, offering quick resolutions to our queries and concerns. When we encountered issues with our departing flights, Mari went above and beyond by following up step-by-step and even proposing alternate flight options over the weekend. Their clear and concise communication across all channels instilled confidence in us throughout the planning and execution of our trip.
Overall, our experience with Planettrekker was outstanding, and we would not hesitate to use their services again or recommend them to others. The value for money was excellent, with the initial cost concerns dissipating once we realized the extensive logistics and high-quality accommodations provided by Princess Cruises. While we chose to book our own flights, the bus and train transfers arranged by Planettrekker were smooth and educational. We've already shared Planettrekker's contact information with two friends, a testament to our satisfaction with their service. For future improvements, we suggest advising travelers to arrive at least two days earlier, given the current unpredictability in travel.
Comments